Our conditions

Prices . Packages . Terms and conditions

Hotel Sonnenhof in Going -Wilder Kaiser

Our conditions give an overview of the booking info, and all relevant information for your holiday in Going, which you will need for your planned stay at the 4-star superior Hotel Sonnenhof on the Wilder Kaiser. They will help you to plan your holiday, so that all uncertainties are eliminated, and you can enjoy a relaxing stay with us.

If you still have questions, feel free to contact us at any time.

Couple relaxing in Spa

For your save holiday

Arrival and departure
Your room is ready for occupancy from 3 pm on the day of arrival. If you arrive after 5 pm, please call us. Please vacate your room on the day of departure until 11.00 am!

The day of arrival starts with the Tyrolean Marende (snack), the day of departure will end with breakfast. You can still use our swimming pool until 1 pm on the day of departure, after that you will be charged.

Arrival by e-car 
We want to ensure a greener footprint and offer our guests since August 2021 the possibility to charge your e-car directly at our hotel at one of the three e-charging stations.  

Heart safe: 
Don't worry about your health. We are heart safe and have a defibrillator directly in the hotel. So in case of emergency 1st aid measures are taken care of!

Dogs: € 20,- per night, without food - Dogs are allowed in the conservatory for breakfast and dinner.

Opening hours

  • Breakfast: 8 - 10.30 am
  • Lunch snack: 11.30 am - 1 pm
  • Snack in the afternoon: 15 - 17 pm
  • Dinner: 18.30 - 20 pm
  • One to three times a week we offer a themed buffet.
  • Pool: 7 am - 21 pm
  • Sauna: 15 - 19 pm
  • Fitness room: 8 am - 21 pm
  • Active room: 7 am - 24 pm

Children's discounts: 
The following discounts apply for the 3rd +4th person in a shared room:

  • 0-3 years free of charge
  • 4-6 years Euro fixed price of € 25,- per day 
  • 7-10 years fixed price € 45,- per day
  • 11-13 years fixed price € 55,- per day

Tourist tax
The tourist tax is € 2,50 per person and night
(children up to the age of 14 are free).

Cancellation condition
The Austrian Hotel Contract Regulations apply with regard to cancellation.
We recommend a cancellation insurance via the European insurance!

Short stay supplement
1 to 6 days + 10%

Minimum stay

In winter, we have a minimum stay of 1 week (Sunday to Sunday).
The same applies in summer during the tourist season. In summer and in winter, we have Sunday as the day of arrival.

Sonnenhof-Suns - our loyalty programme
Collect suns, redeem & enjoy:
On the occasion of our 60th anniversary, you can join our new Sonnenhof loyalty programme - simply collect Sonnenhof-Suns and look forward to attractive rewards such as a free night, wellness treatments and many other promotions!

Our points system:
Per night » 30 suns
For each rating » 30 suns
For each recommendation » 100 suns p.n.
For the 5th anniversary » 200 suns
Birthday » 200 suns
For the 10th anniversary » 500 suns
For the 20th anniversary » 1,000 suns

Simply redeem & enjoy free benefits
free drink at the hotel bar
(0.3 beer, 1 glass of prosecco or 1 coffee) » 300 suns
Partial body massage » 800 suns
Private spa with whirlpool » 600 suns
Free night » 2.000 suns

For every room, no matter how many people, you will receive a credit for your recommendation. Valid in the hotel and in the Verena apartment. According to the length of stay in the recommended room, you will get:

1-3 days a voucher of € 20,-
4-6 days a voucher of € 35,-
from 7 days a voucher of € 50,-

The voucher can only be issued, when the holiday in the recommended room has been completely finished.

InquiryDirect Booking